The impact of self-service and service automation on incremental net revenue and customer satisfaction

Reflect on your company

1. Reduce call volumes with a knowledge base or FAQ page

2. Create guided processes

3. Create an omnichannel approach

4. Focus on automated user experience solutions

5. Skill-based routing

6. Entitlements

7. Milestones and escalation rules

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Tech Writer and Marketing Consultant. www.annabelfayconsulting.com

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Annabel Fay

Annabel Fay

Tech Writer and Marketing Consultant. www.annabelfayconsulting.com

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